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Privilege A330-200 in Nuuk / Photo: Hans Davidsen
Flight status - update
Today we have unfortunately had to cancel flights to South Greenland and Paamiut due to poor visibility. The flight between Nuuk and Kulusuk has also been cancelled, and helicopter operations in Tasiilaq and the surrounding settlements are suspended because the helicopter is still experiencing technical issues. All affected passengers have been informed.
For tomorrow, strong winds and gusts are forecast in Narsarsuaq, Qaqortoq, Nanortalik, Tasiilaq and Kulusuk. As a result, we have cancelled flights in these areas as well. Passengers have received notifications.
Tuukkaq remains out of service due to technical problems, but there is good news: the required spare part is on its way to Copenhagen, where the aircraft is based, so our technicians can begin repairs as soon as it arrives. In the meantime, a chartered Airbus 330-200 from Privilege is operating Tuukkaq’s routes. As the aircraft has fewer seats than Tuukkaq, some passengers have been rebooked and have been informed accordingly. Please note that there will be no tax-free sales or onboard entertainment.
We are pleased that we managed to secure a replacement aircraft, especially since many charter planes are currently busy transporting fans to the Handball European Championship, including Atlantic Airways, which has operated numerous flights between the Faroe Islands and Norway.
We would like to thank all travellers for their patience and understanding in connection with the recent cancellations, as we work to resolve the technical issues and navigate the challenging weather conditions.
Do you have questions about your trip? You may find the answer here.
If your flight is delayed, you can read more about your rights here: My flight is delayed - What can I do?
We take care of you
We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.
Stay updated
In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.
Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.
If you have booked your ticket with someone other than Air Greenland, such as a travel agency then please contact the travelling agency.
You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.
Rebooking and refund of ticket
We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.
If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund.
If you have lost the purpose of your trip, you have a right to get a refund of your trip.
If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.
Information about refreshments, meals, transportation and accomodation
In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.
Your rights as a passenger
Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.