Traffic deviations

The severe and unstable weather in South Greenland has recently prevented us from operating flights to, from, and within the region. As a result, many travellers have had their journeys cancelled – some even multiple times, as newly issued itineraries also had to be withdrawn. Unfortunately, the challenging weather is expected to continue, with wind gusts of up to 40 knots.

To alleviate the situation, we are adding extra flights where conditions allow. These will be operated with both the H125 and H155 helicopters as well as the Dash 8 aircraft. If everything goes according to plan, we expect all travellers to be on their way no later than Saturday, 13 December.

Please note that it remains difficult to change an already issued itinerary unless there is a documented urgent need to reach the final destination due to illness or a death in the family.

We apologise for the inconvenience this may cause and thank you for your understanding.

If your flight is delayed, you can read more about your rights here: My flight is delayed - What can I do? 

We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.

In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.

Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.

If you have booked your ticket with someone other than Air Greenland, such as a travel agency then please contact the travelling agency.

You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.

We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.

If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund. 

If you have lost the purpose of your trip, you have a right to get a refund of your trip.

If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.

In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.

Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.