Update Tuesday July 1st at 16:30
Weather conditions continue to cause irregularities and delays in accommodation availability
As previously communicated, challenging weather conditions are still affecting air traffic in several areas today.
Flights and diversions
Early this morning at 06:30, Air Seven departed from Nuuk to Aalborg – despite strong winds and low visibility. This was possible because the requirements for takeoff differ from those for landing.
GL743 from Jettime, which was unable to land in Nuuk yesterday and therefore overnighted in Kangerlussuaq, had to cancel its planned onward flight to Nuuk this morning. Instead, the aircraft returned to Copenhagen with passengers who had partially been stranded.
GL765 Billund–Nuuk
Jettime GL765 from Billund was also unable to land in Nuuk and was diverted to Kangerlussuaq. From there, it was evaluated whether a second attempt to land in Nuuk was possible. However, low clouds in both Nuuk and Kangerlussuaq meant that an alternate airport had to be available. This would require extra fuel and offloading of some passengers and their baggage – as aviation regulations do not allow baggage to travel without the passenger onboard.
This operation would have taken too long and risked exceeding the crew’s regulated duty and rest time.
We were therefore faced with two options:
- Let all passengers overnight in Kangerlussuaq – where accommodation and flight capacity are already limited.
- Return the aircraft to Billund with all passengers onboard and attempt a new departure tomorrow, when the weather forecast looks significantly better.
We chose the option that would best ensure passenger comfort and progress: returning to Billund. The flight departed Kangerlussuaq at 12:17 and is expected to land in Billund at 19:19 local time (16:19 Greenland time). All affected passengers have received new travel itineraries, with a new departure scheduled for Wednesday 2 July at 07:30 Danish time and arrival in Nuuk at 09:20 local time.
We apologize for the inconvenience this causes and thank you for your understanding.
Nuuk – Sisimiut – Nuuk
We would also like to add that today’s flight between Nuuk and Sisimiut had to be cancelled due to low cloud coverage. We are working to arrange a new departure for these passengers and will send out updated travel plans accordingly.
Accommodation and logistics in Nuuk
We are working intensely to gain an overview of available hotel rooms in Nuuk. This depends on:
- which passengers have now arrived,
- and which rooms have been vacated.
We can only begin assigning rooms once we have updated information from the accommodation providers.
Thank you for your patience
We understand the frustration this situation may cause. All decisions are made with the safety and comfort of our passengers as our top priority. Our Dash-8 aircraft are operating at full capacity within crew duty regulations to catch up on yesterday’s delays.
Thank you for your patience and cooperation.
Update Tuesday July 1st at 07:30
Weather-related challenges
The weather forecast for today Tuesday looks challenging across large parts of the country. We strongly encourage all travelers to stay updated on the situation and to accept new travel plans as soon as they are received. We are dealing with a high number of stranded passengers and have very limited ability to make further changes to travel plans.
Current weather forecasts:
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Upernavik to Ilulissat: Risk of low clouds and reduced visibility in the afternoon.
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Aasiaat: Risk of low clouds and poor visibility.
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Sisimiut and Kangerlussuaq: Low clouds may affect traffic.
- Nuuk: Winds are expected to ease around 04:00 tonight.
- Southern Greenland (Paamiut to Nanortalik): Risk of low clouds and fog banks.
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Tasiilaq and Kulusuk: Risk of low-hanging clouds and dense fog.
We are doing our utmost to find overnight accommodation in the event of cancellations – particularly in Nuuk and Ilulissat – but capacity is under pressure.
We apologize for the waiting times – both regarding accommodation information and when trying to reach our Call Center.
👉 Stay updated at: airgreenland.dk/flytider
Thank you for your patience.
We take care of you
We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.
Stay updated
In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.
Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.
If you have booked your ticket with someone other than Air Greenland, such as a travel agency then please contact the travelling agency.
You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.
Rebooking and refund of ticket
We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.
If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund. Our customer service is open for telephone inquiries (GMT-3) from Monday to Friday at 6-16 and Saturday and sunday at 08-15.
If you have lost the purpose of your trip, you have a right to get a refund of your trip.
If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.
Information about refreshments, meals, transportation and accomodation
In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.
Your rights as a passenger
Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.