Deviations to the traffic program monday 11th december due to storm warnings
Due to a storm warning along the southern west coast on Monday, December 11, and the prospect of heavy snowfall on Tuesday morning, December 12, there are the following changes to the traffic program.
Passengers to Copenhagen:
Original departures from the coast on December 11 have been brought forward to December 10 with an overnight stay in Kangerlussuaq. From there, there will be onward departures to Copenhagen on Monday, December 11.
General delays can be expected on departures to Kangerlussuaq on Tuesday, December 12.
Passengers from Copenhagen to Nuuk:
Original departure on Monday, December 11 will be moved to Tuesday, December 12, and Wednesday, December 13, respectively, where an extra flight with Jettime will be added.
If you wish to cancel or rebook for a later departure, please contact us via this link: https://kundeservice.airgreenland.gl/hc/en-us/requests/new
If you have booked the trip through a travel agent and want to cancel the trip, please contact the travel agent.
We thank our passengers for their understanding and apologize for any inconvenience this may cause.
We are working on new schedules for the affected flights. Updates itineraries will be sent before 8PM today friday 8th of december.
Please find the latest information and keep you updated on www.airgreenland.com/flight-info
You can also follow the changes continuously during flight times on the Club Timmisa app, where you can follow a departure, or on our website here: https://www.airgreenland.dk/flytider/#
If you need accommodation or a food voucher, you must contact the staff at the airport or heliport for further information. You can also read more here about what you can do when your journey is delayed: https://kundeservice.airgreenland.gl/.../5487393367452...
If you have questions or need help in connection with your trip, remember that you can always contact customer service at https://kundeservice.airgreenland.gl/hc/da/requests/new
We apologize for the inconvenience to our travelers and we promise to work as quickly as we can to get everyone to their destinations as soon as possible.
We take care of you
We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.
In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.
Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.
If you have booked your ticket with someone other than Air Greenland, such as a travel agency then please contact the travelling agency.
You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.
Rebooking and refund of ticket
We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.
If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund. Our customer service is open for telephone inquiries (GMT-3) from Monday to Friday at 8-14 and Saturday and sunday at 08-15.
If you have lost the purpose of your trip, you have a right to get a refund of your trip.
If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.
Information about refreshments, meals, transportation and accomodation
In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.
Your rights as a passenger
Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.