Storm warning on the entire west coast challenges flights
There is a strong low pressure moving in across the West Coast at the moment which will affect flights across the country today.
Today there is a strong storm warning for virtually the entire country, and we are therefore moving tomorrow's entire traffic program to Wednesday and the following days. This also applies to the flight between Kangerlussuaq and Copenhagen, which is moved to Wednesday, as there is also a storm warning for Kangerlussuaq, Tuesday. We are in the process of rebooking all affected passengers and finding new itineraries. It will only be a few local helicopter routes which are expected to be able to be completed in North Greenland and on the east coast. All other routes are canceled and changed for the coming days.
We expect to have new itineraries ready on an ongoing basis and therefore ask our travelers to keep an eye on their e-mails and text messages. You can also follow the changes continuously during flight times on the Club Timmisa app, where you can follow a departure, or on our website here: https://www.airgreenland.dk/flytider/#
If you need accommodation or a food voucher, you must contact the staff at the airport or heliport for further information. You can also read more here about what you can do when your journey is delayed: https://kundeservice.airgreenland.gl/.../5487393367452...
If you have questions or need help in connection with your trip, remember that you can always contact customer service at https://kundeservice.airgreenland.gl/hc/da/requests/new Our telephone system is currently out of service, so use the link to the form and we will reply as soon as possible by email.
We apologize for the inconvenience to our travelers and we promise to work as quickly as we can to get everyone to their destinations as soon as possible.
We take care of you
We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.
In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.
Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.
If you have booked your ticket with someone other than Air Greenland, such as a travel agency them.
You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.
Rebooking and refund of ticket
We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.
If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund. Our customer service is open for telephone inquiries (GMT-3) from Monday to Friday at 10-14 and Saturday at 09-12.
If you have lost the purpose of your trip, you have a right to get a refund of your trip.
If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.
Information about refreshments, meals, transportation and accomodation
In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.
Your rights as a passenger
Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.