We are currently experiencing deviations in the traffic program.
Today, our Atlantic aircraft Norsaq and three other planes had to turn around when it became clear that the runway in Kangerlussuaq was too slippery to land on. After a short landing in Kefflavik, Norsaq unfortunately had to return to Kastrup.
All passengers from today's Atlantic flight have been rebooked for tomorrow and the other flights are either also rebooked for tomorrow or later flights today.
We are currently working to get new itineraries sent out to all affected passengers as soon as possible.
If you lose your purpose with your flight due to the delay, please contact our Customer Support through this link: Har du mistet formålet med din rejse, skal vi bede dig kontakte Kundeservice via denne formular: https://kundeservice.airgreenland.gl/hc/en-us/requests/new
Air Greenland encourages customers to stay updated via our website www.airgreenland.com or via the Club Timmisa app.
We also encourage our passengers to have a look at our Help page on our website, as you can find answers to most questions here.
Air Greenland apologizes for the inconvenience caused by our change to our customers. We hope that the weather will change in the near future.
We take care of you
We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.
In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.
Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.
If you have booked your ticket with someone other than Air Greenland, such as a travel agency them.
You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.
Rebooking and refund of ticket
We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.
If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund. Our customer service is open for telephone inquiries (GMT-3) from Monday to Friday at 10-14 and Saturday at 09-12.
If you have lost the purpose of your trip, you have a right to get a refund of your trip.
If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.
Information about refreshments, meals, transportation and accomodation
In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.
Your rights as a passenger
Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.