Traffic deviations

The storm in Nuuk is continuing, and unfortunately the weather has not improved as previously forecast. We are therefore forced to cancel all flights to and from Nuuk for the rest of the day.

Our stations are currently arranging hotel accommodation and meal vouchers for affected travellers, whilst we are working to rebook all affected passengers. The new itineraries will be sent out as soon as they are ready. We therefore urge travellers to keep an eye on their email or the Club Timmisa app.

Thank you for your patience and understanding, and we apologise for the inconvenience caused by these changes.

Do you have questions about your journey? You may find the answer here.

In the event of delays or changes to your journey, we will send you an SMS or email with your updated travel plan.

Please therefore make sure that we always have the phone number and email address you use when travelling with us, so that we can contact you if necessary. You can easily update your contact details under ›My Booking‹ on the front page.

If you booked your ticket through a company other than Air Greenland, for example a travel agency, please contact the agency directly.

You can also follow your flight on our website under Flight information, on the information screens at the airport, or in our Club Timmisa app. Remember to activate the “Follow flight” feature in the app to receive instant notifications if your flight changes.

We always strive to find an alternative departure so that you can reach your destination as quickly as possible.

If your new travel plan does not suit you, you can contact us via this form and request a different travel plan or a refund

If your journey is no longer relevant and you have lost the purpose of your trip, you are entitled to a refund.

If you purchased your journey from a party other than Air Greenland, you must contact them regarding rebooking or a refund.

Fill out this form and choose action: https://kundeservice.airgreenland.gl/hc/en-us/requests/new