This time of year, we have many travellers across the country affected by delays and cancellations primarily due to low clouds and fog. This weather reduces the time we can be in the air and disrupts our scheduled flights. We simply do not have time to pick up all the affected travellers within the operating window, where we are also affected by crew rest regulations that we must follow by law.

It is of course regrettable that many travellers have to wait to be picked up, and we are working hard to find solutions. We are moving the planes around as the weather changes in order to utilise the time optimally. Unfortunately, it will be a while before we can fly all stranded travellers to their final destination. Some have had their travel plans changed several times and have had to wait for over a week, while more travellers are arriving, depending on where they are in the country, and new cancellations are being added. We have what we in our industry call "a rolling IRR" - which means that more travellers arrive every day who are also affected by cancellations and therefore have to wait for new travel plans.

The situation is worst in South Greenland, where the heavy ice combined with low clouds and fog means that many travellers are stranded and unable to move on. The same is true in other cities where low clouds and fog prevent us from landing or taking off.
We insert extra flights where possible and when weather permits.

Travellers should expect to be notified that their journey has changed. It's a big flight puzzle to solve, so there may be more changes along the way as we try to get as many people travelling as possible every time we see that it's possible.
Cancellations also mean that shipments are delayed, so customers can expect longer waiting times.

We therefore encourage you to keep an eye on your Club Timmisa app, email or Airgreenland.gl to make sure you have the latest itinerary.

We hope for better flying weather and thank our passengers for their understanding.

If you wish to cancel or rebook for a later departure, please contact us via this link: https://kundeservice.airgreenland.gl/hc/en-us/requests/new

If you have booked the trip through a travel agency and want to cancel the trip, please contact the travel agency.

You can also follow the changes continuously during flight times on the Club Timmisa app, where you can follow a departure, or on our website here: https://www.airgreenland.dk/flytider/# 

If you need accommodation or a food voucher, you must contact the staff at the airport or heliport for further information. You can also read more here about what you can do when your journey is delayed: https://kundeservice.airgreenland.gl/.../5487393367452...

We apologize for the inconvenience to our travelers and we promise to work as quickly as we can to get everyone to their destinations as soon as possible.

We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.

In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.

Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.

If you have booked your ticket with someone other than Air Greenland, such as a travel agency then please contact the travelling agency.

You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.

We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.

If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund. Our customer service is open for telephone inquiries (GMT-3) from Monday to Friday at 8-14 and Saturday and sunday at 08-15.

If you have lost the purpose of your trip, you have a right to get a refund of your trip.

If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.

In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.

Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.