Traffic deviations

Unfortunately, we are experiencing delays on several departures from Nuuk. This is due to longer waiting times for refuelling the aircraft, and we are in close dialogue with Greenland Airports about this issue.

To help streamline the check-in process at Nuuk Airport, we kindly ask all passengers to use self check-in before entering the queue.

Here’s how:

1. Enter your booking number at the self check-in station.
2. Print your boarding pass and baggage tags for your suitcases/backpacks.
3. Join the queue marked “Bag-drop”, and attach the baggage tags to your luggage.
4. If you have excess baggage, we recommend purchasing it via My Booking on our website.
5. Soft baggage (e.g., backpacks) should be dropped off in the cart marked Odd-size near the security area.

Please ensure you have your identification ready before reaching the counter.

We are doing everything we can to make the process as smooth as possible. Please note that any temporary stoppages of the baggage belt are due to technical issues handled by Greenland Airports, not Air Greenland’s check-in staff.

We always do everything we can to get you to your destination, but even the best plans cannot take everything into account, especially the weather in the Arctic playing a crucial role. We have therefore gathered everything you need on this page, should you unexpectedly be delayed or experience changes on your flight.

In the event of a delay or change to your trip, we will send an SMS or email with your new itinerary.

Therefore, remember that we must always have the number and e-mail you use on your trip with us, so that we can contact you. You can easily update your information under 'My Booking' through the front page.

If you have booked your ticket with someone other than Air Greenland, such as a travel agency then please contact the travelling agency.

You can also follow your flight on our website under flight info, on the information screens at the airport or in our Club Timmisa app. Remember to activate the follow flight function on the app, so you will receive a notification immediately if your flight should be changed.

We always strive to find an alternative departure for you, so that you can reach your destination as quickly as possible.

If your new itinerary is not accommodating, you can contact us via this form and request another itinerary or refund. Our customer service is open for telephone inquiries (GMT-3) from Monday to Friday at 6-16 and Saturday and sunday at 08-15.

If you have lost the purpose of your trip, you have a right to get a refund of your trip.

If you have bought your trip from someone other than Air Greenland, these are the ones you must contact in connection with rebooking or refunding of the trip.

In the Arctic regions, delays can unfortunately often become part of the travel experience, therefore the staff at the airport will do their best to help you. In case of a longer delay, we offer travelers a voucher for a meal and if the delay should continue, we will make sure you get a hotel accommodation.

Depending on the situation, you can have a right to financial compensation. Therefore, read your rights as a passenger in this folder. However, we would like to point out that Air Greenland is not responsible for changes caused by weather conditions.