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Traffic deviations

Cancellations in todays trafficprogramme

22 April 2026

Update at 12:30 


Due to strong wind gusts in Nuuk, the Jettime flight from Billund was forced to divert and landed in Kangerlussuaq at 11:15. The passengers will be flown back to Billund.


This is due to a fully booked traffic programme tomorrow and the Dash‑8 aircraft in Nuuk still being grounded.
Earlier today, a Dash‑8 flight from Ilulissat was also unable to land in Aasiaat and returned to its point of departure.

 

Weather conditions along the West Coast are preventing us from operating the scheduled traffic programme, as alternative airports are also affected by the poor weather. Therefore, all domestic flights today on the West Coast are cancelled.

 

Extensive work is now underway to create new travel plans for the many affected passengers. We kindly ask for patience while this work is being carried out.

Thank you for your patience and understanding, and we apologise for the inconvenience caused by these changes.

 

Kind regards,
Air Greenland

 

Do you have questions about your journey? You may find the answer here.

 

If your journey is delayed, you can read more about your rights here:
My journey is delayed – What should I do?

We take care of our travellers

We always do our best to get you safely to your destination. However, not everything can be planned for—particularly when Arctic weather conditions come into play. That’s why we’ve gathered all the information you need on this page in case of unexpected delays or changes to your journey.

Stay up to date

In the event of delays or changes to your journey, we will send you an SMS or email with your updated travel plan.

 

Please therefore make sure that we always have the phone number and email address you use when travelling with us, so that we can contact you if necessary. You can easily update your contact details under ›My Booking‹ on the front page.

 

If you booked your ticket through a company other than Air Greenland, for example a travel agency, please contact the agency directly.

 

You can also follow your flight on our website under Flight information, on the information screens at the airport, or in our Club Timmisa app. Remember to activate the “Follow flight” feature in the app to receive instant notifications if your flight changes.

Rebooking and refund of tickets

We always strive to find an alternative departure so that you can reach your destination as quickly as possible.

 

If your new travel plan does not suit you, you can contact us via this form and request a different travel plan or a refund

 

If your journey is no longer relevant and you have lost the purpose of your trip, you are entitled to a refund.

 

If you purchased your journey from a party other than Air Greenland, you must contact them regarding rebooking or a refund.

Fill out this form and choose action: https://kundeservice.airgreenland.gl/hc/en-us/requests/new

Information on refreshments, meals, transportation and accommodation

In the Arctic region, delays can unfortunately often be part of the travel experience. Therefore, our station staff at the airport will do their utmost to assist you. In the event of longer delays, we offer travellers a meal voucher, and if the delay continues, we will arrange hotel accommodation.

Your rights as a passenger

Depending on the circumstances, you may be entitled to financial compensation. We therefore encourage you to read about your rights as a passenger in this leaflet. Please note, however, that Air Greenland is not liable for changes caused by weather conditions.